Refund policy

Madras Brew coffee is a food product, roasted and packed in small batches. For hygiene and freshness reasons, we can't accept returns of opened or unopened packs for change of mind or taste preference.

1. Damaged, leaking or wrong item

If your order arrives damaged, leaking or is the wrong product, we'll send a free replacement.

• Report it within 48 hours of delivery.
• Email madrassbrew@gmail.com or WhatsApp/call +91 99945 77443 with your order number and clear photos or an unboxing video of the package and product.
• You don't need to send the item back unless we ask you to.
• Replacements are dispatched within 48 hours of approval.
• If the item is out of stock, we'll refund the full amount to your original payment method within 5–7 business days.

2. Cancellations

Each order is packed for dispatch as soon as it's placed, so orders can't be cancelled once they've been placed. Please check your items and address before paying.

3. Not eligible

• Change of mind, or taste and strength preferences.
• Issues reported more than 48 hours after delivery.
• Damage caused after delivery, or from improper storage.
• Parcels returned because of an incorrect or incomplete address. Re-shipping charges apply; see our Shipping Policy.

4. Contact

Email madrassbrew@gmail.com · Phone/WhatsApp +91 99945 77443